CUSTOMER
CARE

We love to MAKE our customers happy

The service area is concerned with solving our customers' critical issues through structured and trained Customer Care to give guidance, support, anticipate any needs, and ensure a unique customer experience.

We create lasting partnerships to work as a team with our clients.

The Customer at the Center

We have been working on a service that gives our customers a new Customer Care Experience.

  • A "place" where to find trained professionals, ready to be at our clients' side with enthusiasm and availability
  • A "place" where there is room for technical issues, but also for discussion, listening, questions, doubts and curiosities.
  • A "place" where we meet to share knowledge and where every day we all learn something new.
  • A "place" to grow business.
  • We can respond on technical and business issues.

What's in Customer Care?

Everything you need!

  • Answers
  • Advisoring
  • Help Desk
  • Updates
  • Continuous Learning
  • Projects
  • Ticket management
  • + 155 Contracts managed
  • + 10000 Managed assets
  • + 15000 Requests handled
  • + 20% Priority 1 and 2 tickets managed
  • + 30% Annual growth in open tickets
  • - 1h Average management per ticket
  • + 15% Ticket handled by phone
  • 480 Annual scheduled on-site interventions by customers

How to use our Custom Care

To each his own

By using one or more of these tools for team collaboration you can achieve a significant increase in productivity, regardless of the work you do. When interacting is not complicated, it is also much easier to establish relationships, with better results for everyone.

+39 02 92271471

Dedicated Contact Center Active Monday through Friday from 8 a.m. to 7 p.m.

IT.SUPPORT@FARNETWORKS.COM

Ticketing and call tracking system 24/7 Tickets

TEAMVIEWER

Downloading the client already preconfigured

SLA

The service is available 11 hours a day from 8 a.m. to 7 p.m. Monday through Friday with a guaranteed response within 8 business hours Next Business Day.

The service is available 11 hours a day from 8 a.m. to 7 p.m. Monday through Friday with a guaranteed response within 4 business hours.

The service is available 24 hours a day every day of the week with a guaranteed response within 4 working hours.

Scopes and technologies

  • Networking
  • Security
  • Collaboration
  • Systems
  • Application Platforms
  • IoT